Quality of Health Services Provided by Dental Clinics

Abstract

This study aims at measuring service quality in the private dental clinics in Buraydah city. The study developed a measuring tool based on SERVQAUL model. The study was performed on a sample size of 121 dental patients. The study concluded that the patients’ quality expectations towards the private dental clinics were greater than their perception assessment of the actual level towards the services they received from these clinics, which caused an existing gap between the expected service quality and the perceived one.