Evaluating the Inventory of Total Quality management and Performance Improvement of Qassim University

Abstract

The present study aims at evaluating the present situation of the total quality management's inventory at Qassim University (QU) after having institutional accreditation. This is because of the fact that is quality performance sustainability is contingent upon the level of TQM inventory in the organization concerned. The study used the American federal institutions model in this respect. While the study population includes university's council members (42 members) and the faculty members of the college of business and economics (163 members), the realized findings provide evidences to refer that QU is enjoying a good level of TQM inventory and productivity and performance improvement in terms of the academic and managerial activities. The study's findings revealed also that in spite of the insignificant or relative divergences in views between the respondents (university's council members and CBE's faculty members) in some aspects; all respondents realize the importance of developing the TQM inventory at the university. Based on the results realized from the present study and its limitations some recommendations have been suggested, e.g. the university is required to search for new methods and mechanisms for achieving higher levels of quality and performance and capitalizing on the what has been achieved through institutional accreditation. Continuous assessment is also needed with the use of new methodologies for the self - assessment in the light of or mainly based on labor market's needs.