The Impact of Strategic Information Systems upon Managers' Effectiveness in Jordanian telecommunication Companies

Abstract

This study aims at examining the impact of strategic information systems upon managers' effectiveness in Jordanian telecommunication companies. To achieve the objective of this study, self administrated questionnaire was used to collect the data. It was developed and distributed to (500) respondents from the (4) Jordanian telecommunication companies. The retrieved questionnaires valid for analyses were (439) questionnaires. The Statistical Package for Social Sciences (SPSS) was used to analyze the data, and the most important findings were as follows: The perceptions of employees in Jordanian telecommunication companies toward the availability of strategic information systems were at high level, and so was their perception toward the level of managers’ effectiveness. There is an impact of strategic information systems dimensions (inputs, process, and outputs) on the managers' effectiveness level (managerial, personal, and ...) in Jordanian telecommunication companies. The study recommends that the managers of Jordanian telecommunication companies must focus on strategic information systems dimensions through developing the information technology infrastructure, software, and networks for its positive impact on managers’ effectiveness. The study also recommends further research to investigate the role of planning strategic information systems, and decision support systems in internal process effectiveness.