The Role of Strategic Information Systems in Crisis Management: An Empirical Study on the Jordanian Commercial Banks

Abstract

The study aimed at analyzing the use of strategic information systems (information value, modifying value, individual performance, organizational performance, and the usage of system) in crisis management in the Jordanian commercial banks. To achieve the aim of the study self administered questionnaire was designed to collect the data, and distributed to a sample of (1193) employees in the selected banks. The statistical package of social science (SPSS) was used to analyze the survey data . The most important findings of this study were as follows: There is a significant relationship between using the various dimensions of strategic information systems and the stages of crisis management, with the former explaining about 58% of the total variation in the dependent variable (crisis management). The study recommends the necessity of using Strategic Information Systems to enhance the stages of crisis management through providing the banks with databases and information systems, which are able to contain the crisis and its negative impacts before resorting to the advanced techniques of dealing with crises.