Employee Empowerment as One of the Determinants of Employee Satisfaction and its Impact on the Quality of Educational Service in the University of Taif

Abstract

The general aim of this research is to study the employee empowerment as one of the determiners of employment satisfaction and its impact on the quality of educational service at Taif University. This is ascribed to the fact that quality of service has turned into a basic requirement of all organizations of all types and sizes. Besides, improving the quality of service is one of the fields in which empowerment plays a vital role.

The approach of employee empowerment is also one of the governing elements in applying comprehensive quality in the organization since empowerment makes employees have a feeling of responsibility and independence as well as freedom to act and to participate in decision making. It also helps raise the morale of employees and this in its turn leads to improvement in performance, productivity, quality of service in service-providing organizations, satisfaction of employees and customers and increasing organizational efficiency.

It should be indicates that raising the standard of educational service at Taif university may be realized via the analysis of the requirements and dimensions of the employee empowerment. This may take place through investigation and analysis of the actual practices of employee empowerment and its impacts on the realization of employment satisfaction for employee and consequently on the quality of educational service in Taif University. In other words, the diagnosis and analysis of the logical framework and natural procedures of raising the level of employment satisfaction for employees (internal customers) on the one hand and improving service on the other hand may lead to raising the level of satisfaction of customers (students) with the educational service in Taif University.